Broken item but Crustello refused a full refund
2026/06/01
/u/AxitaC
Crustello's sensor wouldn't connect to the internet but the company only refunded $139/$188 pledge because of the tariffs. It charged $49 for "shipping," but never mentioned tariffs. Nor did they clue me in as we processed the return. I feel like I've been mugged by a project that clearly wasn't ready to drop and has suffered many, many malfunctions.
This is not a cost that should transfer to the customer. From my POV, I paid $49 for tech frustration, return-shipping hassle and too many confused emails from Crustello. Worst Kickstarter experience to date...
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